RAK Bank Reviews & Complaints
Reported By: Aimee05
Contact information:
RAK Bank
This is to complaint about the incident last night around 6:17PM. A person named Mustafa a collector from RAK Bank came to the vicinity of my place, actually we will going to meet for me to sign the documents for the restructuring of my Credit Card and the same time to submit the photocopy of my documents. I supposed to pay AED 960.00 for my over due amount. I let our driver deposit AED 500.00 and I supposed to paid additional AED 460.00 to complete the amount, unfortunately our driver was not able to pay it. He insisted me to call our driver since it was already 6PM and its not a working hour anymore, I told him I will took money and borrow from my flatmate the balance of AED 460.00, He started screaming at me saying ” You are RUNNING AWAY” and don’t want me to go out from his car where in-fact I will not and telling me to bring me to the police, I insist to come out coz its my right. He pulled my shirt and took my mobile. I still insisted to go out and get the money, he did not gave to me my mobile when I get the amount I came back and give the money to him.
He left a bruises on my left arm which is the caused of pulling my shirt. This incident is not acceptable especially to woman. He is strong and a man, its is not allowed to physically hurt a person just for him to collect money. I supposed to raised this to their management but for sure no one will listen to me even though I am the victim of Harassment done by their Staff his personal mobile number is 050 8850111.
I will not allow this harassment and physically abuse done by a stranger. I will not let it happened again, collect in a nice way and not like what Mustafa did to me. Eventually I already told Police about this and if some in case he will come again near to me I will not be hesitant to report him. He caused me a nervous breakdown, if something happened to me last night AED 960.00 is not enough for my life, I have 2 kids back in our home country and supporting my 2 aging parents.
I attached the bruise left on my right arms and in any case I have all my evidence on what he done to me. Please collector are not allowed to Physically abused the customer. Hoping for the necessary action from the bank regarding this incident.