Ritual holidays Pvt. Ltd. – Fraud / misguided information

Reported By: Esther Chang

Contact information:
Ritual holidays Pvt. Ltd. New Delhi

Hi,

I am writing this complain against a travel company -Ritual holidays Pvt. Ltd based out if Delhi. They had provided me package travel stating the final package amount on the email along with the itinerary and confirmed that this (22,000INR) is the final amount for the trip. The agents then asked me to pay 25% which was INR 5500/- to reserve the booking which I did so. Upon making the payment, they send me a confirmation email where the package cost was revised with an additional cost of INR 1100 extra which they simply mentioned was Government taxes. I enquired other travel agents on the same and found out that the final amount is inclusive of everything and that the customer do not pay any hidden cost besides what is given as Final Package.

I requested Ritual holidays Pvt. Ltd to cancel and refund the advance 25% (INR5500/-) which they denied saying that there is no refund and has ripped me off of that amount through false information to me.

Please help in this matter. I am happy to provide any additional information as I have communications as proof.

Thank you,
Esther.

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