Rosencakes – Complaint regarding ordered cake

Hi there,

I ordered a cake from your site on 19-Jun-2016 (Order ID: 3478). I was extremely disappointed with the cake I received. It was a complete mismatch from what is being shown on your website (Product Code: RNCCG34).
Also the text which I mentioned to be written on the cake on your website was missing from the cake.
This is not acceptable at all. When I called on 9990162888, the support person (Neha) was very rude and didn’t respond well to my concern.
I want justification on why it happened? Also please refund my money as I am not at all satisfied with the product.

Please find attached the image of the received order.

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