Regrate to inform you regarding the poor services provided by the samsung. I have bought Samsung Galaxy Grand Mobile phone in the month of March 2013. I am facing technical problems in hand my set.
It is getting fast discharge.
Bluethooth and WiFi is not working.
When it try to get activate. It does not work.
Over heating in the camera, flash and speaker area.
After complete discharge. it does not show any indication of charging after putting charger plugged for 3 hours.
I faced these problems first time when i was in goa on 14/10/13.
As it is gurantee period. I went ot Allied Service Center in Panjim Goa.
After checking they said that cord of charger is short. It needs to change but you have to wait for 4 days. It is out of stock.
Because i was on my official tour than i came to kolhapur.I went to Service Center in Kolhapur, Maharastra.
8,GROUND FLOOR, AYODHYA TOWER, DABHOLKAR CORNER, STATION ROAD,
After examination of my hand set. Service center suggested to me for upgradation of software. It took 6 hour and i get back with the same issue was earlier. Again i have told them for the problems are remaing same.There is no changes at the same time. Than he told me that there is a part know as BOARD. Which need to be change and than all the problems will be solve. BUT IT IS NOT IN STOCK AS OF NOW AND YOU HAVE TO WAIT TILL 05/11/13.
Kindly suggest me how to survive in this situation? How I will utilize the services of Mobile phone of Samsung Galaxay Grand? For that i have paid 20k. I am very disappointed and mentaly harassed. Infact there is no availability of charger cord at the service center. How the company is going to fullfil the comittment of services? I can not understand.
It is 12th day of service issue after reporting to service center.
Please note down complaint No 4161838365 dated 22/10/13 Location Kolhapur.
Pankaj K Sahu