shopcj – lava pixel v1 (Lava V1)

Hi

Lava international

I am Jayanta Rath l from puri,Orissa, india. shopcj order no 20160223105592

Unfortunately Bought a new lava V1 smartphone on 28 february 2016.ordered via shopcj whose invoice number 201602240672 .
Model – lava v1 and imei no . 911452551640387,911452551640395

My friends warn me not buy Lava Products. But i ignore everyone suggestions and warnings and bought lavaV1.

After 2 days of buying this phone facebook app not install.

I call on customer care No satisfactory answer they saying visit our service center.
Service center owner saying nothing in our hand. And not entry that product in system he received that handset stamped in bill backside and said its receipt.after that he said same answer nothing in my hand solution given only where u purchase.so I call to shock 20 Times they said its under 7 day dead on arrival case.then I came to svc he said call to asm solve that case in shopcj. Is it a game and am I a ball play both side?????.why this type of service center open in load Jagannath dham here lot of outsiders came everyday.

I suggest for good sake never ever buy any Lava Product from Shopcj

Even i am going to start a wake up call campaing on social media say no to lava products and also in legal consumer court
FRI 12:37PM

Hi, Please share your contact details?
FRI 1:58PM
Ph 9938279996,9776627333
TUE 10:57AM
What’s about lava v1 status? ???????
TUE 1:57PM

Hi, We will keep you posted via updates here.
Very very fast replayed
WED 12:12PM
Sir,

I am a customer of your phone model V1 Smartphone speaking from
PURI,Odisha for getting justice regarding service of the phone .

That I had purchased the phone on 28.02.2016 from ShopCJ (online marking
company) . I may mention here that I was an avid fan of SAMSUNG MOBILE
and had purchased many phones of that brand from the various store .
Although my intention was to buy Samsung mobile , I changed my mind by
viewing the new model and though Lava is an Indian company ,our emotions
are there. let’s make a trial , I eventually bought the phone . It was
meant to be gifted to one of my fastidious relatives .

That the phone showed defect on same day when I receive the phone as its
Applications are showing defect, can’t be downloaded in that phone. A new
phone giving such defect within from first day my buying had to force me to
repent my decision of shifting to LAVA . Willy-nilly I handed over the
phone to your service centre, Puri and got service request form on that
date .

That i requested for a DO as the product gave defect from first day , but
to no avail . All were seemingly busy and not in a responsive mood . They
handed over to me the SR after procrastinating for around 5/7 times
everyday and making me telecommunication with LAVA service and ShopCJ in
every hour.

That since then the rest seems a historic fight with the service centre
–seller to get a new phone as DO. They told me to have patience. Needless
to say that till date, I am yet to get the phone .Now that phone is in your
service centre of Bhubaneswar.

Is this the service expected from a phone manufacturer to a
customer at this era of competition when each day a new manufacturer coming
to the scene ? Should I call myself a proud owner of a Lava mobile or talk
to my friends that I actually hold phone of a National company whose
service is up to the International standard ?

I request you to make immediate intervention and provide me a solution and
Dear Sir,
I am a customer of your phone model V1 Smartphone speaking from PURI,Orissa for getting justice regarding service of the phone .

That I had purchased the phone on 28.02.2016 from ShopCJ (online marking company) . I may mention here that I was an avid fan of SAMSUNG MOBILE and had purchased many phones of that brand from the various store . Although my intention was to buy Samsung mobile , I changed my mind by viewing the new model and though Lava is an Indian company ,our emotions are there. lets make a trial , I eventually bought the phone . It was meant to be gifted to one of my fastidious relatives .

That the phone showed defect on same day when I receive the phone as its Applications are showing defect, cant be downloaded in that phone. A new phone giving such defect within from first day my buying had to force me to repent my decision of shifting to LAVA . Willy-nilly I handed over the phone to your service centre, Puri and got service request form on that date .

That i requested for a DO as the product gave defect from first day , but to no avail . All were seemingly busy and not in a responsive mood . They handed over to me the SR after procrastinating for around 5/7 times everyday and making me telecommunication with LAVA service and ShopCJ in every hour.

That since then the rest seems a historic fight with the service centre seller to get a new phone as DO. They told me to have patience. Needless to say that till date, I am yet to get the phone .Now that phone is in your service centre of Bhubaneswar.

Is this the service expected from a phone manufacturer to a customer at this era of competition when each day a new manufacturer coming to the scene ? Should I call myself a proud owner of a Lava mobile or talk to my friends that I actually hold phone of a National company whose service is up to the International standard ?

I request you to make immediate intervention and provide me a solution and justify my intention of switching from Samsung to Lava .

I enclose to this mail the scanned copy of purchase bill and service request sheet to corroborate my talkings in the aforesaid lines.
Thanking you
Yours faithfully,
(JAYANTA KUMAR RATH)
PURI-752002
MOB-9776627333
9938279996
WED 5:27PM

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

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