shopping.indiatimes.com – order no 3003258399 – Received Damaged Product

I order (order no 3003258399) a mobile phone (model no XOLO q1010i) from indiatimes shopping and they delivered (delivery date 2nd June) me a damaged product. When i complained them to replace it they told that your product is in warranty so go to the nearest services center they will replace it.
When I go to the services center they said that they will not give their services to such products which are purchased online and refuse to replace it.

Both are blaming each other and are not serious about my problem.

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  1. Dear Mr. Yadav,

    Greetings of the Day!

    Thank you for addressing your grievance to us.

    This is in reference to your email dated 10/06/2014 regarding XOLO Smartphone Q1010i .We trust your complain has been resolved and no further issues at your end.

    For any further query or feedback, please contact us at [email protected]

    Warm Regard’s
    Bharti Singh Rawat
    XOLO Care
    http://www.xolo.in