Singapore Airlines – Delay in processing refunds

Singapore Airlines Reviews & Complaints

Reported By: Ritu Vk

Contact information:
Singapore Airlines
Dubai, United Arab Emirates

I booked a round trip from Dubai to Singapore via Cleartrip. I had to change my going date and cleartrip told me that I was not allowed to do this and would have to book a new ticket, I went ahead and did so. However, when I checked with the Dubai office in Singapore later, they said that it was possible to change my dates and so they authorized for a cancellation and full refund. It has been almost three months since this cancellation and authorization took place (March 7th, 2017) and I still have not received my refund. When I call Cleartrip, and I have done so several times over these last three months, they place the blame entirely on the airlines and tell me that no one from the airlines is responding to them. When I call Singapore Airlines, they tell me that they cannot do anything for me and that it’s entirely up to cleartrip. This has put me in an extremely helpless situation and I do not know what else I can do. I am not receiving any help from either party and Cleartrip is giving Singapore Airlines a very bad name by labelling it as inefficient and unresponsive. I would appreciate any help that you can provide. This is my ticket number 618-1317547486. Thank you.

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