Singapore Airlines Reviews & Complaints
Reported By: sqgarcia
Contact information:
Singapore Airlines
United Arab Emirates
I was on a delayed flight SQ 915 on october 10 bound to dubai from manila so i wasnt able to catch my connecting flight to DXB. They supposed to put me on EK 355 bound to DXB at 9pm when they rearrange the flight details. But since again the SQ 915 is delayed, the plane landed at changi airport at 8pm, instead at 6pm, and they cant put me on the original flight of EK 355 because its already too late as gate was closing as per the SG ground staff. My ticket to DXB was cancelled because i used my air miles apparentlt and the staff at manila or any other employee of yours to failed to notify me or even rectify the issue before i even reached thechangi airport so i wouldnt have to deal with again delayed/missed flight. They put me instead on the next available flight to DXB via emirates airline on the next day! And probably the worse is they only gave me an access to lounge after i demanded it. I was waiting for my flight since 0430 am and they cant even offer compensation? This was by far the worst experience in my entire life. I had an important exam in dubai the next day and i even explained it to your staff but because of their incompetence i might fail. What really got me was the lack of compassion and incompetence of your staff to my plight. I get that nothing I can do will get back the time i lost waiting but i expected more from the compensation that was given to me but i only got was a sitting lounge, not even a sleeping lounge where i can sleep for a few hours. Is that how you treat your economy class client? Ive been a loyal SG flyer but this experience really changed my mind on how you deal to your passengers. I hope this reaches you and you act upon it. I was devastated really because i have loved singapore airline and this is how you treat us. I will wait for your reply.