Souq Reviews & Complaints
Reported By: anandkv
Contact information:
Souq
AL JAZEERA AL HAMRA, RAK, United Arab Emirates
Myself anand (my order #1078035041159 and order placed: 02 july 2018 and complaint no. 13480551) and I don’t know to whom should I raise my grievance about an order which I have placed in souq.com for a xiaomi mi a1 mobile phone.
Have placed the order on 02.07.2018 which was subjected to deliver on 07.07.2018, I didn’t receive any update regarding the delivery status of my cargo till time. Its been a daily routine for me now to make calls to both souq and q-express enquiring about my cargo for which I have made the payment already. It is something that they have arranged the transporter and at times when I am placing the calls they have got only one reply for me like ‘ the cargo has already left dubai but it’s not yet updated in the ajman hub due to some technical errors’. May I know what is that technical error which a company like souq couldn’t solve from 07.07.2018 till today…???
As per my trackings, that I can find in their tracking portal shows like cargo picked on 04.07.2018 and till yet no delivery updates even to ajman hub as they have informed. So where is my cargo..??? Is that lost in between…??? If so am I responsible for it….??? I seek answers.
The mobile phone which I have ordered was for aed670 and the payment is already done. So where’s my money that I have put for…???
I have raised so many complaints to souq and q-express but nothing got resolved till yet.