Supercombo – sent me damaged powerbank

i have ordered a powerbank from supercombos online shopping website, but they sent a damaged powerbank to me. i had open it in front of their delivery boy and i have also a pic with the powerbank and their delivery boy as a proof. and i have also applied for return they revert that our boy will come to u within 24-48 hours but today is the 6th day and there is no one to receive. please take the necessary action.
here is the details bellow:-

(Dear RAKESH,

We have received your request to return the product below. Our delivery staff will pickup the item within the next 5 – 7 days. After the return is picked-up and processed, you will receive store credits for the value of the item paid by you.

Order ID: 96497000025456
Product Name: MI 20800 MAH Power Bank(1)
Product Code: 505910052883
Quanity: 1

Our shipping vendor will call you registered phone no, 9583815406. within the next 24-48 hours for scheduling of the pickup of your return.

NOTE: Re-pack the item along with its original product packaging and accompanying tags in the provided Returns bag. In case you have misplaced or lost the Returns bag, use any other tamper-proof packaging.

Thank you for shopping at SUPERCOMBO:. If you need any assistance or have any questions, feel free to email us at [email protected] or call us at 7531829335

Regards, SUPERCOMBO)

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