TGI Fridays Mall of Emirates – unethical behavior (rude)

TGI Fridays Mall of Emirates Reviews & Complaints

Reported By: waterlogged

Contact information:
TGI Fridays Mall of Emirates
Dubai, United Arab Emirates

I ordered the pasta dish that I’ve been ordering for years. It came out wrong. It had peas in it. Not just a few peas, but loaded with peas. And I hate peas. I picked up the menu and confirmed that I hadn’t misread the description. Nowhere did it say peas. I motioned the server over and told her about the problem. She had a great attitude and was happily going to take care of the situation. But, just about then, the general manager named (Mohamad Sayed) who had been observing, stepped in. I had never seen this manager before. He didn’t apologize, and instead told me that they have two chefs and that this one likes to put peas in the pasta dishes. He said that most people find that the peas are a pleasant surprise.
Ah, that explains it. A pleasant surprise – not for me! And I nicely told him so. He just stared at me. I could tell how uncomfortable the server was at this interaction. She wanted to do something, but the manger had taken over, and he was blowing it.

Eventually, the manger asked if I would like to get a different pasta entree. I asked if they could make the same dish without the peas, as was on the menu. He finally took the dish away.

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