The exubarent – Wrong supply and that is fake too

I placed an order for shoes on 27 th July 2015, against COD , they supplied the shoes and i got on 3rd August .when i opened the parcel i found it was wrong item and thats too fake. I send the mail same aday and called upon their mobile number 8968294955 and iscussed the matter with lady who promised to arrange for revese courier, after which they were supposed to send the new material. I send mail too on 3rd august , after which i called them numerous time. But till date nothing has been done . How these parties are alowed by the law to sell the fake items and make indian public fool.

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