Reported By: Chetan Parekh
Contact information:
The Park Priviera 1st Floor, Vicenza House, 21 Friends Society, opp. CH Jewellers, Alkapuri, Vadodara, Gujarat
www.theparkpriviera.com
I purchased a premium membership of The Park Priviera Hospitiliy PVT.LTD 20 months ago My first experience was very good. In the second booking they told me that due to blackout days we will not provide a booking, I had to take many follow up in the mail & finally provide me a good hotel booking in Udaipur after several hard follow ups in mail, there is no seasons bounding as per my membership but there was so many mail exchange regarding blackout days.
Recently I requested for the third time booking, they take 7 days for reply & given only one option. company having only customer care number but they are not able to solve the query, Just having standard answer ‘write a mail & you will get reply in mail only” , if you are requesting for connect booking department or call back request then customer care executive refused for the same & replied I can’t do this, There are not any system to talk with any person from booking department , if you have any query they will reply in mail only & taken 48 hours for reply as per customer care.
At the time of selling membership they are showing 5stars /4 Stars property, resorts in brochure & claim they have tie up with Hayat, Hilton, Welcome, JW Marriot & ITC group but they give booking in 3 star property only. I need booking 4 Star or 5 star properly booking with all meals (Breakfast lunch & dinner) & free pick up & drop as per my membership letter.
Advice to management – Fist if you are able to give 4 & 5 star properly then show the 3 star properly at the time of selling membership.2nd there must be system for customer who can talk with booking person for easy & hassle free experience, only mail is not comfortable for all age group. If management improve this then believe me company will rock between other competitors.
Hope Park Priviera management will take this feedback positively & provide me booking always as per membership letter commitments for hassle free experience.
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