Thomas Cook India Reviews & Complaints

Reported By: naina agg

Contact information:
Thomas Cook India

I booked a group package to hongkong macau for 22 june 2017.just one day before boarding i was informed that my visa was rejected due to wrong information filled on visa form.my agent knew about this and didn’t informed us before and took full payments and confirmed all the bookings.on asking the senior agents they said that he was informed about it on 3rd june.we asked him to refund our money but he told that he will adjust the money for some other place. We even approved with the given conditions.he said that they will try their best for minimum reduction for cancellation.but till date i didn’t got any calls from the company. I again tried to contact them but they said they are trying and trying .my relatives whose visas were approved told me that my bookings are not yet cancelled and alloted them the room keys.on telling this to the agents they still said that bookings have been cancelled. If my bookings have been cancelled then why are they not telling me the deducting amount..the hongkong macau tour has come to an end and my problem has not yet being solved.they don’t receive my calls .. i continuously call them but they dont pick my calls.
They are fooling me on every point.
is this the way to treat the clients .
I even registered my complaint on feedback form which is online but no one contacted ..
Poor expirence with such a renowned company

Company address:
Thomas cook india ltd
C – 35, inner circle connaught place
New delhi 110001

Travel agents:
Mr. Vansh Chadha
Miss Neha Mishra