Reported By: Reshma koshy
Contact information:
Toothsi.in Pune
I had recently reviewed an ad about the company and contacted for aligners. They told me to get a scan done for free and then decide. Following scan she kept on pressurizing me about the offers and made me into purchasing aligners of 83000. After receiving the aligners and getting it fixed I had immense pain and sensitivity in my teeth following which I started having severe headache and cheek pain which later on became facial pain. I was not told properly on how to remove my aligners and had to search online on how to somehow remove it. Because I was unable to remove it I had continously not eaten food also for 20hrs. I tried calling customer service who told me they will get back in 24-48hrs. I tried telling her my pain is very severe and I cannot wait for 2 more days to be seen, she very shabbily told me she can’t help unless a doctor talks. Then I went to the clinic where I got it put and the doctor told me to take pain meds. On telling her pain is very severe she takes an xray and tell because my gums are already receeding and my jaw bone is not reaching to the end I’m having so much pain. She later on laughed saying at least my teeth are not shaking. On taking pain medication also it did not subside and I decided to email them regarding withdrawal from their program and a refund. I even called customer service who said they will get back. Another doctor called me from the visited clinic and insisted on not asking for refund or cancelling the plan and that these symptoms are normal and will subside in few days. I’m not satisfied with the results or encounter with staff and want a refund for the samages caused .
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