TVS Motor – Service issue

Reported By: Krishna Singh

Contact information:
TVS Motor
New delhi, Delhi

Hi,
Myself Krishna Purchased a TVS Jupiter on 1st oct 2019.
From day 1, I was facing a problem where as I marked several mails regarding that and visited at your workshop also. Problem was that my vehicle not used start easily it used to start after 15, kicks.
But after complaints no one resolved it just after inspection they said your vehicle is not running sufficient to charged up battery then I started to up-down office by my vehicle jupiter but still problem was not resolved.
One when I was coming from office my vehicle sudden has been stoped and seized engine now I’m trying to contact for repair but I think there is a base customer increased now so you are forgetting the service part of customer and started robbery.
When a customer claims for repair or anything about any part then you started checking fault of customer where is he done a mistake.
If any mistake happened by customer or he missed service then his warranty expired.
If customers requesting since starting about any complaint related to vehicle service then you used to ignore that.
This is your process to explore your business in market.
Now my vehicle engine has been seized and you telling me that I missed engine service, but started from the day one I’m requesting to resolve a power issue why it has not been done.
Anyway now I’m telling you that I have to expose my experience and about you services in public domain and if required to go forward legal action then I’m ready for that also. At least Rest civilians should be aware about your real face that’s a duplicate face which you presenting by your websites and advertisements.

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