UAE Exchange Reviews & Complaints
Reported By: Ouddhena Eronigca Guna
Contact information:
UAE Exchange
DUBAI, United Arab Emirates
I visited Abu Hail branch on the 28th of May 2017 to exchange a sum of 17 foreign currencies in total. Later that night, I received a call from the cashier by the name of Sandeep claiming that he had miscalculated and short-changed me of a certain amount in the large sum of Australian Dollars that was exchanged and that I needed to come back to the branch in order for me to receive my balance money. Although I had my doubts, I revisited the branch and met Sandeep. He then told me that I instead, needed to return some money back to him contradicting what he had earlier mentioned in his telephone conversation to me. When I questioned him regarding this matter, he nervously laughed and brushed it off. At this point, I asked if he was sure about this matter or perhaps some of the bills had fallen under his counter to which he replied no. He said that he calculated an extra of AUD 20. Since I didn’t have my wallet with me then, I left the branch. Today, 30th of May 2017 I received a wasapp message from him claiming that he had over paid me for AUD 30 instead. This had led me to think that there is an obvious dishonesty in this business premise. From now onwards, I will not be visiting UAE Exchange for I was not only misled but also made to feel extremely uncomfortable as a customer. From my understanding, once the FC Sale/purchase Receipt has been stamped and signed by the cashier, it is final. The misleading info that he told me on the unsolicited telephone call to the amount of currency that he claims to have over-paid me does not tally. This is a serious case for concern and total imcompetence on this cashier’s part.
Customer no: 0014778417697767