Reported By: Tanisha Goyal
Contact information:
Urbanic Delhi
This is regarding my recent purchase from Urbanic (Reference id: 210831174217008001). Issue is I returned 9 products on 29th September, and in application it still shows Awaiting pick up and as per delivery team it’s already reached Gurgaon. Now, I contacted them so many times for my refund status via chat nd emails and every single time they close my request or asked me to wait. Today is 4th time I contacted them and still same Issue and even I attached slip as well that picked up has been done. They never reply on time.
Every time all they reply is this and close my ticket:
We are apologetic for the inconvenience causing to you. Please be informed that we have shared the details with our concerned team and they will get back to you shortly. Hence, we are closing this ticket. A new ticket id “1455664” has been generated, on which you will be updated regarding your issue. We would request you to wait in the meantime.
Please feel free to contact us in case of any issues. We will be happy to assist you.
Thank you for choosing Urbanic as your shopping destination. ‘Stay healthy and safe’
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