Reported By: Mahak
Contact information:
URBANIC
I purchased two products from this website on November 24, 2020 which got delivered on December 13, 2020. I didn’t like the products very much so I requested a return. The order was picked up from my doorstep the next day. Order ID 201124151557071001. The order included two products which were winter jackets. The total bill of the product was Rs.2290 in which the first product was of Rs.965 in the second product was of Rs.1325. This website claims that they have refunded the amount of Rs. 2290 into my account but I haven’t received the amount of Rs. 1325 in my account even after six months. I only received the refund of one product on 16th of December 2020 which was of Rs.965. I interacted with the bank executives a few minutes back and they said that they have no information regarding the reference number this website provides for the second product (Rs. 1325). I even provided my bank statement to them in order to prove that I did not get the refund but they are unwilling to solve my problem and the staff is very lethargic. And they are focusing on delaying the matter until I am no longer willing to interact with them. I tried contacting to them on emails and on customer support chat as well but they take long long days to reply on emails and they are very lethargic on customer support chat. They keep on asking information again and again and do not solve the problem. I have been trying for six months to get my refund back and I am still left unsatisfied with the customer support executives of the website. They are fooling the customers by again and again and asking the same questions to which the detail has been already provided so that the customers finally lose interest and do not ask them to solve their problem. Their negligence and careless behaviour makes the customers to pay with their time and energy to keep interacting with them for so long and still remain unsatisfied with the customer care team. I am so frustrated for last six months to get my money back and I still cannot get my money back because the people working in this website are not willing to respond. They only focus on selling the products. I don’t know what to do now because for a middle-class person like me an amount of Rs.1365 is a really big deal. Neither do I have the product nor the money. I just want to get my money back as soon as possible without any further delay.
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