Below is the letter I emailed to the office of Visas Simply Philippine. Until this date, the Mr. Thomas Mathew have not responded to my email.

Date : April 14, 2014

To : Mr. Thomas Mathew
Operations Manager
Visas Simply – Manila, Philippines

From : Raymond and Esther Lopez

Re : Request for Refund of Payment

This is to request for a refund of the payment, we made to your good office last 2013 amounts to Php100, 000.00.

My husband and I decided not to pursue anymore our plans to migrate to Australia. We were frustrated with the services you have provided us. We felt that we started to experience the bad service after you have collected the whole amount of our payment. Your office will always get in touch with us if you are collecting payments, however, with regard to the status of our application, we are the ones who is always making the follow up.

Further, we were dragged along with the misinformation and disappointment given to us by Ms. Rhea. Ms. Rhea assured us that we will be migrating to Australia within six (6) months to one (1) year. However, that did not happen until she resigned.

After the resignation of Ms. Rhea, our frustrations and disappointment continues when Ms. Grace handled our application. We were given another option but no definite solution. Sorry to say this, that we were only given false hopes to delay the our application because maybe they can no longer provide solutions to our case.

We thought our bad intuition would end when Mr. Carl Alvaran took over, but then again, everything is the same or maybe even worse. As the Operations Manager, we expect that he will be the one who could recover us from all the stress and frustrations that we had experienced from his former staffs/colleagues. However, we were wrong because he don’t even know how to attend to a simple request, the courtesy to return our call or reply to our sms when we tried requesting him several times. He just ignored us.

Moreover, we were disappointed with the service that was given to us by our assigned Case Manager Ms. Poojah. She is not prompt with regard to answering our queries, particularly when being asked about how we will proceed. Due to her late reply, this had caused delays in the processing of our application.

March 14, 2015 – As agreed at this day’s meeting, you stated in your email, that you will provide us all available options latest April 6, 2015 for us to decide how we want to proceed with our application with your office. However, no email was received even until April 7, 2015.

We believe that these are enough reasons/justification to demand for our refund. We have given you a change to prove that we were wrong. However, we were right all along that your company is only good at the start, and that includes you when you stood us up on what we have agreed in our meeting.

We’ve been patiently waiting for almost 2 years now, we just want what is due to us and refund us our money before the end of this month.
How we wish it didn’t reach to this point, but we believe it is the best way to move forward knowing what we’ve been through the last 21 months.