Hello, I am Sandeep P, client of Visassimply. I am writing to complain about the services offered to me by the company. I am completely dissatisfied by the company and below I have mentioned a detailed account of my grievance. 1. Failed to explain the process (Name and details of who spoke to you initially) 2. Failed in giving professional guidance (wife primary and ACS code) 3. Failed in performing duties (doc review, communication, resolution of issues) Details of your engagement with Visassimply: Name: Sandeep P Education: Btech EEE Experience: 7 years Service details: Information technology Payment of fees: Credit Card Case Manager (name, date): Diana Cooper 09 Jan/ Navneet kaur 21-March Assessment details : Anzco code: Initial 261111 later 262113 Date of application: March 15 ACS Results: June Firstly, the process for obtaining PR was not explained clearly by Diana Cooper. Inspite of informing my complete profile, I was not guided properly as my wife, who has a computer science background and experience in IT, would have been an ideal candidate for application with me as add-on. This move would have saved us crucial time as well as filling up of the RPL was very time consuming. Shockingly my case manager at the time of filling my assessment wth ACS Ms Navneet Kaur did not review my documents. When I realized that there were multiple people involved, with no one having a complete idea of what was happening with my case. I tried to get a complete picture through a conference call (Diana, Navneet, Neeraj, and me in May’13) but that clearly showed how unorganized Visasimply functions as the employees started blaming each other in call for not reviewing the documents before filling for assessment. The only solution offered to me was to be patient until the ACS completes its assessment. I was asked to file under the Business Analyst (with an annual quota of 1800) category but ACS replied back that my qualification and experience is more suited towards System Administrator (with an annual quota of 2400). This clearly shows that Visassimply failed in rendering their services. Even the simple thing like interpreting the result from ACS was done incorrectly by Ms Navneet Kaur (Date- June 13, mode of communication – Email) as she told me that ACS assessed me to be experienced for 7 years instead of the actual assessment of only 2.7 years. I have been trying to contact Mr Neeraj (tried calling him more than 10 times since a week to find out about my case and future plan but didn’t get any response. Not knowing what to do I reached out to Daniel on July 1st as a final resort as well. Today, I have received an email from Neeraj that i have to wait till September with no fault on my end. Also the email was so blunt as never expected. As Visasimply is a MARA registered agency, I have place complete trust in its counsel and guidance for my Australian visa processing but they have completed betrayed my trust and failed in performing the basic duties and according to the return policy of the company I am entitled to full refund of my processing fees of Rs. 80, 000/- or so I urge the company to immediately give me a full refund of the processing fee of Rs. 80, 000/-, Failing which I will be left with no other alternative but to file an official complaint with MARA.