Reported By: Shveta
Contact information:
VLT Retails Mumbai
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I am writing to bring to your attention an issue with my recent order (NNEKVS1307615) placed on [6-Apr-25]. Unfortunately, upon receiving the package, I discovered that the item delivered does not match what I had ordered.
I had specifically ordered [Cute penguin design card holder], but instead, I received [men’s wallet]. This discrepancy is disappointing, especially since I had carefully selected the product based on my specific needs and expectations.
I would like to request a prompt resolution to this issue. Ideally, I would appreciate it if the correct item could be dispatched at the earliest convenience, along with a return label or instructions for sending back the incorrect product. If the item I originally ordered is no longer available, please let me know so we can discuss alternative options or arrange for a full refund.
For your reference, I have attached photos of the received item along with a copy of the invoice and packaging slip. I believe these should help in verifying the mistake and expediting the resolution process.
I understand that errors can happen and hope that this matter can be resolved quickly and efficiently. I have always appreciated the quality of service and products offered by your company and hope this incident can be handled in a manner that reflects your usual standards.
Please confirm receipt of this message and inform me of the next steps to proceed.
Thank you for your attention to this matter. I look forward to your prompt response and a satisfactory resolution.
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