Wheels & Wings – Mental/Physical Harassment caused in my international vacation

Wheels & Wings Reviews & Complaints

Reported By: Madhur

Contact information:
Wheels & Wings

I am writing this mail in regards to the ridiculous service and experience rendered by Wheel & Wings Travel Agency

1) We have experienced delays all through the second and third delay in our stipulated schedule.
2) Burj Khalifa & Dubai Mall Day- we were scheduled to leave by 10am for Burj Khalifa. The driver arrived at 10.50 or 11 am to our hotel Novotel. We had been waiting in lobby with our infant. The driver was extremely rude and passed derogatory comments to my wife. I asked him to stop the car and drop us back to hotel when he said he would drop us on mid road! Then he abused my wife stating “Shutup” and used personal comments. The same day, there was no transfer done for my return from Dubai mall to Novotel at night 9pm as per the itinerary. I kept on waiting till 10 pm on the road and then took a taxi and came back to Novotel.
3) Next Day again the driver who came to pick us up for IMG world was on time and I was down within 5 mins. Since my child was crying I asked him to wait for another 5-7 mins as my wife was coming down. He kept on threatening that he will leave me as he is getting late. After saying it multiple times, I asked him to go away since I did not want to sit in his car. He went off and there was no courtesy from Rayna tour to atleast call me to say whether they will be able to or not arrange for another transfer cab. The same day, No transfer back from IMG world to Novotel. I had to shell out money and take a taxi on own to come back.
4) My mobile bill shot to Rs 10,000/- for which I have produced the bill to Wheel and Wings to get it refunded, since this bill is only because of the chaos they created and I had to answer and make International calls from Dubai.
There are multiple charges which are eligible for claim- Mental Harassment, Derogatory comments with Abuse to Women (indecent behavior), Fraud- since I have paid for the services (transfers) and did not get on those two days.
Apart from this, my wife has decided and wishes to reach out to media to share this experience.

I have paid all the tour expense to Wheels and Wings who has partnered with Rayna for this trip. I want a refund/compensation for all the harassment caused to me.

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