WINNI Reviews & Complaints

Reported By: rsuresh

Contact information:
WINNI

I ordered a couple of products from this company to present to beloved on Valentine’s Day and my order # is 80213248861. These people have literally taken me for a ride eversince I made the purchase. I ordered on 13th Feb to gift my beloved on 14th (Valentine’s Day) whose actual price was 2,300 INR but then I was asked to 1,000 more than the actual price due to surge in the order. Today is 16th and till now my order hasn’t been delivered yet.

What is even more frustrating is there is no one to support or resolve my issue. There are two numbers given on the website but none of them are seem to be working. There is one email id but I wrote too many emails for which I received only the automated reply.

When I contacted the chat support, it is a nightmare, which I don’t want anyone to go for. You have to send a query and you will have to wait for more than 30mins for somebody to attend to your query and you won’t receive immediate response to your queries.

My chat transcript is appended below for the proof:

Chat started on 15 Feb 2018, 09:41 AM (GMT+0)
(09:41:55) *** Visitor 46998513 joined the chat ***
(09:41:57) Shikha: Hi. Got query? Let me help you !
(09:42:07) Visitor 46998513: Kindly help
(09:43:09) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we’ll get back to you shortly.
(10:13:52) *** Neha joined the chat ***
(10:15:29) Visitor 46998513: You there
(10:15:53) Visitor 46998513: I requested some information but you didn’t seem to be answering
(10:16:01) Neha: Hi. How may i assist you today?
(10:16:08) Visitor 46998513: Can you respond?
(10:16:20) Visitor 46998513: I told you that I need refund.
(10:16:47) Visitor 46998513: My Order # 80213248861
(10:16:50) Neha: Can you please provide me with your order id.
(10:17:13) Visitor 46998513: I already provided and you also checked but didn’t respond
(10:18:46) Visitor 46998513: Kindly respond
(10:20:20) Visitor 46998513: How do I take this? that you are checking my details or you ignored?
(10:20:29) Neha: We apologize for missing on Delivery of your order yesterday & not meeting your expectations. Due to heavy rush of Valentine’s Day yesterday, many deliveries are pending. Special day deliveries are processed until 52 hours of requested delivery date and time slots. Would request you to hold till then. Your order will be delivered. Thank you for your Patience & Understanding.
(10:20:46) Visitor 46998513: I knew you would send this
(10:21:24) Neha: Wait till today evening your order will be delivered today by evening
(10:21:29) Visitor 46998513: But I need refund period. I was charged extra Rs. 1000 for delivering on Valentine’s Day its still not delivered
(10:21:38) Visitor 46998513: Hey what are you talking?
(10:21:59) Visitor 46998513: Then what’s the point in charging extra for Valentine’s Day
(10:22:38) Visitor 46998513: Do you understand?
(10:22:53) Visitor 46998513: I am asking you does it make any sense to you?
(10:23:49) Visitor 46998513: What’s the point in delivering it today it would be like any other occasion it won’t be special can you understand my feelings?
(10:26:29) Visitor 46998513: I am still on live chat I guess
(10:28:07) Neha: Let me check
(10:29:03) Neha: If your order won’t be delivered within 52hours of requested delivery date & time slots, your money will be refunded in Winni Wallet in 7-10 Business Days.
(10:31:49) *** Visitor 46998513 left the chat ***

Chat started on 16 Feb 2018, 06:03 AM (GMT+0)
(06:03:49) *** Visitor 46998513 joined the chat ***
(06:03:51) Shikha: Hi. Got query? Let me help you !
(06:04:01) Visitor 46998513: Can you help me?
(06:05:03) Customer Service: We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we’ll get back to you shortly.
(06:23:22) Visitor 46998513: I am awaiting your response
(06:25:12) *** Neha joined the chat ***
(06:25:15) Neha: Hi. How may i assist you today?
(06:25:27) Visitor 46998513: I am still waiting for my order
(06:25:45) Visitor 46998513: I ordered for Valentines’s Day and awaiting for my order refund
(06:25:54) Visitor 46998513: Order # 80213248861
(06:26:43) Neha: We apologize for missing on Delivery of your order yesterday & not meeting your expectations. Due to heavy rush of Valentine’s Day yesterday, many deliveries are pending. Special day deliveries are processed until 52 hours of requested delivery date and time slots. Would request you to hold till then. Your order will be delivered. Thank you for your Patience & Understanding.
(06:27:04) Neha: If your order won’t be delivered within 52hours of requested delivery date & time slots, your money will be refunded in Winni Wallet in 7-10 Business Days.
(06:27:08) Visitor 46998513: I am sorry you guys are going by some templates
(06:27:38) Visitor 46998513: You guys are not seem to be helpful. To whom should I escalate the issue?
(06:28:30) Visitor 46998513: Can you tell me? all the phone numbers that you have on the website are not operational
(06:32:00) Visitor 46998513: Is this your tactics to turn down the questions from answering by making the customers waiting long time
(06:36:32) Visitor 46998513: I am still awaiting
(06:37:24) Visitor 46998513: I said I need my money back not in Winni’s Wallet I want it to be transferred in my bank account from which I transacted.
(06:38:01) Neha: wait for half an hour pls
(06:38:07) Neha: will confirm on your order
(07:08:02) Visitor 46998513: I said I don’t need my order. I need my money back.
(07:08:11) Visitor 46998513: You understand what I am saying?
(07:12:12) Neha: Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
(07:16:44) Visitor 46998513: See you might have too many protocols that fit your requirement to operate but there should have been a prior intimation or a prompt saying that there would be a delay
(07:17:34) Visitor 46998513: You guys have not given any such information in advance and waited until I place the order and once you have money then you guys are taking the customers for a ride
(07:17:58) Visitor 46998513: See I am very frustrated now so tell me whom should I escalate this to
(07:18:15) Visitor 46998513: I need to talk to someone could you help me atleast with this?
(07:20:06) Visitor 46998513: (10:21:24) Neha: Wait till today evening your order will be delivered today by evening. I hope you only promised me this I have the chat transcript to prove. Have you guys kept your promise?
(07:23:23) Visitor 46998513: And moreover in your cancellation policy nowhere it is mentioned about the rush days
(07:24:14) Visitor 46998513: It is not made public for customers view
(07:45:37) *** Neha left the chat ***
(07:51:08) *** Visitor 46998513 left the chat ***

Now, it is pleaded to you that kindly resolve my issue and get my money refunded to my account as they are saying if it is delivered within 52hrs the money will be transferred to Winni’s Wallet, which I don’t as I am not going to use their service anymore. It’s such a bogus company. Please don’t buy any product from this.