Reported By: Sanjeev Tiku
Contact information:
Xiaomi authorized Service center
Duplicitous and falsified practices by Xiaomi authorized Service center
On June 21, 2021 I called at 011- Xiaomi Service Centre located at Kalkaji, New Delhi 110019 to inquire about my Redmi 7 touch screen not working properly. Both Mahesh and Raju spoke to me over the phone, they said that I need to visit their service Centre with the mobile & in the meantime asked me to watsapp them the details of my Redmi 7 Moblie like; IMEI no, RAM, storage and so on, so that they can place order for the touch screen from Xiaomi warehouse. I sent them all the details as required by them on watsapp on June 22, 2021.
On June 25, 2021 I visited around 4pm to Xiaomi Service Centre, H-11 B, 1st Floor, Kalkaji market,Near Mc Donald, New Delhi-110019. They did not make any entry on the neither on visitor’s notebook nor did they prepare a job sheet of my Mobile instead. Mahesh asked me to give him my mobile, he told me that they have not ordered any touch screen from Xiaomi warehouse as they have one in the service center, so I handed over my mobile to Mahesh. I was asked by Raju to sit and wait. After 30 minutes, Raju told me that the touch display screen of my mobile is working; its mother board needs to be changed. I replied him that I receive calls & messages but the only problem is that the touch screen does not function properly; it has some vertical line.
In the meantime Mahesh joined Raju & told me that its mother board needs to be changed. I replied to Mahesh that if mother board is damaged or faulty then how come I receive calls & messages. After then another man came out from the inside room at the customer counter & told me that its mother board need to be changed, I asked cost for it Raju told me Rs 4000.00. I told both Raju & Mahesh pls return my phone back, after 5 minutes Raju handed over me the phone. I did not check phone if they fixed the back cover & other things properly as it was a blind trust on Xiaomi. I just kept mobile in my bag & left the MI service center.
On July 7, 2021 I visited to Xiaomi authorized Service Centre, Qdigi, R-42, First Floor, Opposite Metro Pillar No. 46, Main Vikas Marg, Shakarpur, and Delhi 110092. Mr. Mehendra Pal Singh checked my Redmi 7 mobile, he asked me if I have shown the mobile somewhere at outside because he showed me that the back cover of my mobile cover was open from 3 corners and inside in mobile 10 screws were missing & touch censor jack was curved/ damaged (which he has noted on the job sheet also).
I told him the whole story what happened at Xiaomi service center, Kalkaji, New Delhi and told him that I did not check my phone as I trusted Xiaomi service Centre. I told him now I understood why they did not prepared job sheet which Mr. Mehendra Pal Singh also agreed.
Mr. Mehendra Pal Singh told me that he don’t care where I have shown the mobile earlier, now he must have spoken to Mahesh and Raju of Xiaomi Service centre, H-11 B, 1st Floor, Kalkaji market,Near Mc Donald, New Delhi-110019 about their fraudulent and cheating done with me as a result which reflected on watsapp message by Raju/Mahesh on July 8, 2021. so it shows all of them are in the gang of cheaters.
Please find the exchanged watsapp messages with Raju & Mahesh on their watsapp of Xiaomi Service Centre, Kalkaji, New Delhi to July 8, 2021. Firstly they removed the watsapp DP of Raju and then blocked me on watsapp as below:-
All watsapp messages echanged between me and Raju and Mahesh have been sent to Xiaomi India Pvt Ltd.
I would like to file a case against Xiaomi for cheating and false practices and pay me compensation for damaging my mobile phone, mentally and physical agony.
Sincerely,
Sanjeev Tiku
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