Reported By: RESHMA BRAHMBHATT
Contact information:
Yatradham Rishikesh, Sahjanand wellness
https:// yatradham.org/
Booking Confirmation Voucher #101277548
This is regarding my booking made through Yatradham.org for a room at Sahjanand Wellness, Rishikesh.
At the time of booking, I specifically inquired about the cancellation policy in case of a medical emergency. I was informed that a refund would be provided if valid medical proof was submitted.
Unfortunately, on 27th May, my mother suffered a hip bone fracture, was hospitalized, and underwent surgery. Her doctor has strictly advised against travel for the next three months. Based on this, I requested a cancellation and provided the necessary medical documents as evidence.
To my surprise, my request was denied on the grounds that it does not fall under their policy, despite earlier assurances. After a few calls and discussions, during which I expressed my frustration and mentioned that I might as well have donated the amount, they abruptly stopped responding. Later, I received a message stating that my booking amount has been donated as a charity to the trust, without my consent.
This is completely unacceptable and appears to be a clear case of fraud and unethical business practice. Such behavior erodes customer trust and violates basic consumer rights.
I request that appropriate action be taken against this conduct, and that my refund be processed at the earliest. I am also prepared to escalate this matter further to relevant consumer forums if needed.
Looking forward to your prompt response.
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