This is with reference to an order with yepme No. being 14164487 raised on June 25th 2015 for Rs 582 against which poor quality/ damaged products were delivered. Thereafter, few complaints had been registered online and repeated phone calls been made to the fashion representatives.

Just want to put down the summary of my harrowing experience with Yepme.

A reverse pickup was arranged on my request by yepme(after the second call to remind them for the same) as I had medical reasons and was unfit to move out then and courier the same. The item was picked up from the undersigned on July 7th 2015.

Pls note it was a reverse pickup order placed by Yepme to the Delhivery courier. Thereafter, I got an SMS on July 17th 2015 intimating the non receipt of the returned courier and seeking for the AWB number of the consignment for the pickup organized by yepme themselves, failing which the complaint would be closed by yepme. As I understand from my previous experience with other online shopping portals, the customer is not required to provide the AWB number unless the return product is couriered by the customer themselves. However, to avoid any delay and to compensate for the flaw in yepme processes, I have promptly provided the AWB number in my mail on the same day i.e, on July 17th 2015. The consignment’s delivery was delayed for reasons not known till August 6th 2015 and its obvious that this would not have happened, had there been a followup from the yepme team between July17th and August 6th. I had called up the Delhivery courier myself couple of times to know the whereabouts of my consignment.

On Monday, the August 10th, I called up Yepme and the fashion representative promised me that the item has been received and would go through a quality check . The refund policy of yepme clearly states that it takes 2 days for the quality check and 2 days for initiation of refund. Hence, I would positively get a refund initiation note latest by Friday, August 14th on checking the Order status on yepme website. To much disappointment, I noticed there was no action taken on my order. I made another call on Monday August 17th and requested for escalation to the Manager/ Supervisor as I had wasted my valuable time worth more than the order value making calls and writing mails. Whenever, I asked for an assurance from the team by SMS/ email, the staff kept chanting the same statement “We do not have a reply back mechanism for the mail” and “We do not have call back mechanism”, ultimately putting the customer in trouble. I have raised a number of complaints. Here are a few complaint numbers for reference.1866515,1894090,1979141 etc.

As per refund policy, the refund should have been initiated on August 10th, 4 days from the date of receipt of the product at the warehouse.

On August 22nd i.e, today, I see the same note against the order status that the return product has been received and there is no information/update on initiation of refund even today. And once again, the team including the Finance dept whom the Supervisor Mr. Gurpreet found to pass the buck too, also failed miserably.

With this detailed explanation, anybody can see the hassle I have gone through to get a refund of Rs. 582. More than the refund amount, this effort is to restore my faith in online shopping which I have lost today because of such highly unethical, unprofessional group of people who lacked focus and commitment, and kept giving false promises. Service Excellence was beyond question.

I hereby seek the intervention of the concerned to act on this complaint against Yepme.com