Zoomin Reviews & Complaints

Reported By: Rajat80

Contact information:
Zoomin

I have placed an Order# ZIN1-EFJWTJYG for a “Photo Book of 6×6 – 20 Pages” to ZOOMIN on May 18 2018, and paid total amount of Rs 174.64 through Pay TM.
It was supposed to be delivered between May 24 and 26. Unfortunately, when it was not delivered in said time, I checked the status on their portal on my login and found that the order is cancelled due to payment is not cleared. Please note, before cancelling they did not contact me saying any problem.
Then I contacted Pay TM and they have confirmed that payment of amount INR 174.64 against this order has been successfully transferred to the merchant’s account on May 18. The reference number for successful payment is CITIN[protected] and Merchant’s Paytm account is Linked to the Bank.
Afterwords I tried to contact ZOOMIN customer support over Phones, emails, help desks. Phone numbers, Help desk link are not working and email to customer support ([email protected]) generated an auto responder only but after words no response at all.
I have send them more than 4 follow up emails in same mail chain asking my money back but no response.

So, at this moment I have lost my money and lost my faith on zoomin. Please take necessary action so that I can get my money back and they should get penalized for such negligence and I think it is an economic crime that after receiving money they do not deliver said service.