Amazon India – Wrong item delivered

Amazon India Reviews & Complaints

Reported By: parag deshmukh

Contact information:
Amazon India

I have ordered a Bosch Washing machine model no. WAK24268IN from Amazon India on 11.08.2017 for ₹ 26450/- plus ₹3450/- for replacing old washing machine under discount sale between 9th to 12th August and subsequently scheduled delivery on 17.08.2017.

On 17.08.2017 Amazon delivered wrong model WAK24168IN (having lower price and specifications). I dropped a mail to Amazon for replacement of the right model, but they initiated refund process at themselves saying that they are unable to provide the model no. Which has been ordered by me.

Begging apologies they left me with no alternate solution to this big mistake. They are neither able to provide the right model nor they are able to return the old washing machine they have taken from me.

One customer service representative tried me to convince how the latter model is better showing the price (excluding discount which Amazon was offering from 9th to 12th August). These tricks are simply ridiculous.

Several reviews of Amazon cheated on customers were heard and now faced too.

The model they are unable to deliver is now showing in stock but with higher price. Where is commitment Amazon?

Kindly take strict action against Amazon India.

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