Reported By: Ahmad Jarkas
Contact information:
American Home Shield Hilliard
www.ahs.com
I have had an open claim with American Home Shield for my dryer and washer machine from July 14th till today, I have called daily many times and spent hundreds of frustrating hours with their customer team in ASIA. nobody takes any action, only false promises and excuses. they have been waiting for their contractor’s Diagnosis report for ages, four contractors have been assigned to this task so far, but their contractors do not respond to them or answer their calls, and their team has zero Authority to bypass their process, I have been washing clothes by hand and drying on furniture for 2 months, and they still tell me daily “rest assured, that we are doing our best and a representative will call you tomorrow (LIERS!). they still charge me monthly for this claim upfront but they don’t mind the claim has not been solved for months! last time their supervisor hung up on my call (terrible training and customer experience). yesterday; your rep told me that as you couldn’t get a response from their contractor #4 you will assign a new contractor (#5) to come over AGAIN! and check the equipment. How many contractors does it take and how much time does it take for a warranty company to fix a dryer?
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