Reported By: Adorable Harper
Contact information:
American Home Shield Memphia
ahs.com
I utilize American Home Shield as my Home warranty company. They were contacted in July 2022 to initiate a claim to have my refrigerator repaired. To date, my refrigerator his still not fixed.. I have lost hundreds of dollars in food, spent hundreds on eating out and the company is still not providing me with assistance and refusing to allow me anyone outside of an entry level representative who is clearly incapable of assisting me.
As stated my claim was filed in early (maybe mid-July). The initial contractor assigned (Universal 1) did not get to my home until late July, they determined that a part needed to be ordered which they did. They return early August to repair my fridge. I attempted to contact the vender about 5 days later to alert them that my fridge had the same issues. I was unable to leave the company a message because their voice mailbox was full. I contacted American Home Shield to alert them that the fridge was still broken and that I was unable to reach the vendor.
I was told (by AHS) that the vendor left me a message which I confirmed and let AHS know that I attempted to return the vendor’s call and their mailbox was still full. I was placed on hold and then told that the company would call me within the hour. The vendor did not call me within the hour so I called AHS back around 4:30pm on the same day and demanded to speak with a supervisor, which I was denied. The AHS representative told me that the vendor would call me in a minute. He and I was on the phone for an additional 15 minutes and the vendor never called me. I again demanded a supervisor and the AHS representative hung up on me.
I called AHS back and demanded to speak with a supervisor again, the female representative placed me on hold then returned to the call giving me an update on my claim. I then asked her if she was going to reimburse me for the second set of food that was spoiling and she declined. I then asked to be transferred to be transferred to the cancellation department. After going back and forth with the female for about 30 minutes, I was transferred to cancellation. I spoke with a female in that department who advised me that if I cancelled they would not be able to repair the fridge. She promised to get me scheduled with another vendor ASAP, which she did.
The appointment was confirmed for Monday, August 22, 2022 between 8am – 6pm. I received a text message and spoke to vendor 2 confirming that I would be available between those hours. I received a voice message on that day from the vendor saying “call us back in five minutes or we will not come” I called back (not in 5 minutes but no more than 10) and was advised that the agent was no longer in my area. I advised the gentleman that I was available as I had confirmed during the scheduling of the appointment and he said “we called and you didn’t answer so our rep is no longer in your area. Someone will call you to reschedule.” I have not heard from anyone.
Work fulltime and do not have the time nor emotional bandwidth required to contact AHS again as they have continuously failed me. Financially, I am unable to continue to eat out for breakfast, lunch and dinner and I do not know what else to do to get my fridge fixed AND feed my children.
A fair resolution would be for American Home Shield to fix my fridge ASAP and to reimburse me for the following: all spoiled food that occurred after the fridge was deemed ‘repaired’ and half the cost associated with feeding my children daily after the fridge was deemed ‘repaired’.
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