Archies Online — Still not get my refund

I placed online order on the date of 4-02-2016 and the delivery is to be done on 7-feb-2016 but the product is not delivered on that day .on the date of 12 the courier boy said them we could not deliever your product . i called your customer care so many times they always gave me wrong fake promises and words .at last i called your customer care and ask for my refund on the date of 14-02-2016 but yet not get my money. my order num is AL20160204-679722.i want my money back

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