I’m complaining on behalf of my father Tuntanbou Guangta Policy number 0284595782 At the time when he join the policy, the agent told that he can claim policy after 1 years of the joining day, along with interest after completion of one year. however,when he approached the company for refunding the amount. Based upon the representations of the agent, my father took the policy. The agent filled the form on behalf of my father. And now The company refused on the grounds that he is not eligible to get back the money until he complete 3 years of regular premium payment. So why did the agent cheat us? So I want my capital amount of Rs. 12998 back ASAP. My father was never informed about this by the agent, instead the agent had cheated my father by misrepresenting about the duration of the policy. When I myself on behalf of my father contacted official through e-mail, I was told that the policy could not be redeemed or cancelled because my father did not request for the same during the fifteen days from the day the policy was taken. Although, my father was not informed about anything, and at the very first place it was BALIC agent who cheated my father. That, as a consequence of misrepresentation and deficient service and the repeated incompetency displayed by their employees, My father have suffered undue hardship, financial losses and mental frustration. I have tried my level best to resolve the issue, which can be gathered from the numerous attempts to contact Bajaj customer team, but all that has been in vain because the company simply refuses to listen to my grievances. The Company is indulging in unfair trade practice by misrepresenting about the quality of its services. It is disappointing that your company has been so irresponsible and unprofessional. This kind of unethical behavior is not at all expected and welcomed by any customer.
This is to inform you about the inconvenience caused to me because of your negligence and deficiency in services I had given a complaint regarding for surrendering the policy in the mid of October 2013 but my complaint had have been grossly negligent in resolving and i got the same response our team is looking into the reason of the issue and after some few days i will received a same response again that A copy of the proposal form was sent to you along with the policy documents and you had an opportunity to review the terms and conditions of the Policy within 15 days of the date of receipt of the policy documents by you. The terms and conditions of the policy clearly mentions the effect of non payment of Regular Premium and also the details of the Surrender charges as applicable under the policy. Since you have never opted for free look cancellation of the policy and continued to enjoy insurance cover also we have no other option but to presume that you were satisfied with the policy as issued. Yes I do truly understand that every company is bound with terms & conditions. Yes it was my father’s fault as well because he didn’t review the policy document but on the other hand it was your agent who misrepresented about the policy. My father believed what your agent told him as such he never went through the policy. So once after he completed 1 year of policy he contacted the company for surrendering the policy.But everything turned out to be in contrast with what the agent had told him about the policy. So who is to be blamed? Can you say that it was all my father’s fault? To avail the policy one has to understand about the policy through the agent and secondly comes the policy norms.

As the company is indulging in unfair trade practice i want to surrender the policy until & unless the company refund the amount i will fight for it.

As a consequence of your deficient service and the repeated incompetency displayed by your employees I have suffered undue hardship and mental frustration. I would like to emphasize that:

•You have been grossly negligent in resolving my complaint.

•I have undergone a lot of extreme stress and mental agony because of your deficient service.

Given the above sequence of events I request you to compensate me with an amount of INR 12 998/- that I had paid for the policy. In addition I demand an amount of INR 5 000/- for the extreme stress and mental agony you have caused to me and the cost incurred by me in trying to resolve the matter.