Team
Service offered by beam telecom is bullshit .I requested temporary disconnection on 9th Jan [10th January was my due date } as I was going on vacation , but they did not action the same & billed me for the month of January for 15 days , I came back on Feb 12th and requested for reconnection and collection agent was sent on February 15th and confirmed collection was for Feb rental , in next ten days , you portal asked me to pay due amount for January , add to that you sent a collection Guy , who was knocking my door for 20 minutes without even calling me which is not acceptable . Technically your service is good .
Your customer service is just Pathetic . Plus I have a question mark about your Business ethics ? How can you pester a customer about due payment without speaking to him on phone about the issue .
I have shifted to pioneer broadband now and advice people to teach Beam a lesson for their arrogance and bad service .
Regards
Santosh
I experienced issues with them whilst provisioning, and delay in installation. i did little search and escalated to nodal officer at Beam with details.
i received call from the nodal officer team and they promptly looked and something i was following for 3 days was fixed in 3 hours. I am happy to retain Beam as they still care for customers and yes there is still opportunity for them to improve their service.
I applied for beam connection and waiting from a week. Daily calling customer care and get monotonous response .they are yet to respond back
They don’t have a complaint system about service delays
Shame beam!!!!!