BLK Super Speciality Hospital – Not providing patient full documents

My Wife had a laproscopy , hestroscopy and D&A in BLK hospital. They didnt shared laproscopy DVD. when talk to Dr she initially said that she is going on leave will provide once back. Once she came back she try avoiding us but when it comes to her profir she took quit interest in us but didnt share that DVD. Now when we asked to provide us and we want to consult with other Doctor she simply said . she dont has time for us. I want to take further action on Doctor or ifpossible on hospital.

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