Cebu Pacific Air – Rebooking ticket

Cebu Pacific Air Reviews & Complaints

Reported By: Safee

Contact information:
Cebu Pacific Air
Ajman, United Arab Emirates

April 5 2017 when i called the Cebu pacific call center to rebook my flight… As i wanted to get the flight on April 7, in our convo i confirmed the said flight without payment coz i am waiting for a friend to used her credit card, and this girl in call center told me i can pay the said amount through credit card or i can send through bank as well. I am here in Dubai, so of course there’s a difference of timing between philippines and dubai, ..i didn’t send or pay the said payment for my rebooking. Then what i did, is to book new flight with same airlines which is Cebu pacific.. But with the travel agency here in UAE, coz i can pay cash, i thought that flight i was rebooked is canceled or invalid at all coz i didn’t pay. May 2, 2017 in Mactan international airport my flight going back to Dxb, i used my old itinerary coz i didn’t used the return flight and its valid..then i will take the boarding pass and the counter girl told me i have to pay sun amount..i got shocked either why should i? That ticket is fully paid…then they told me i rebook the fight April 3 to April 7 2017, i answered them yes!!! But i didn’t pay that one and i didn’t used that booking no. When i travel going to philippines, i bought new ticket coz i didn’t get the credit card to pay for it. They make pending payment for my booking and they doesn’t want me to go..You guys are so unfair.. I am an ofw, working abroad and trying to earn money for my family.. How u guys, do pending payments a confirmed a flight without informing your customer or even to attempt to call us and informed as that we have this issue? Or even inform as that we can pay the said amount issue upon arrival? NO ONE HAS A CONCERN !!! This is how u guys treat your customer? This is your way of customer service?…i lost my 1650 dhs amount of ticket becoz of this issue…SO UNFAIR!!!

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