Checknshop.com — Return and refund of my product

I purchased a product from this website, for this I co-ordinate with them on whatsup for address and all details ( 9555905544) after that I got a call from a no. for confirmation (9540305544)
They confirmed me the details and also i have recd the product
but now the problem is the product which they are showing on website and which I have recd is very much different
This was A Cash on Delivery product of amount Rs. 1199
As i m not liking this product I co-ordinate with them again on the same whatsp no. to return and refund but no reply again
Then on mail ([email protected]) I had the mailing
they also didn’t replied me
I am not able to understand what actual problem they do have
If i m not satisfied with any product I have the rights to return it and should get refund for it.

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