craftsvilla.com Reviews & Complaints

Reported By: Sangeeta Kar

Contact information:
craftsvilla.com

it’s a fake and fraud company.

i ordered 2 items. ( salwar suits) on 11th sep.
order id 103143388,103143389.

out of 2 one of the salwar suit-103143388 i didn’t receive but in the system they have updated

that product has been delivered successfully and receive a mail for the same. when i checked with

the FEDEX courier they said it’s been returned back to the seller as they did not submit some

required documents. i informed this to the customer care on 14th september but they never raised

any ticket for it. after repeated calls on 26th sep customer care registered a complaint and

said it will take 7 working days to resolve the issue. and get the refund. . its already a month

now that i didn’t get any status from them. neither i receive the product nor the money.

already dropped couple of mails but no response from the customer care.

Delivery of the second salwar suit-103143389 was taking a lot of time for delivery for which i

requested to cancel the order on 26th sep. i was told that the refund will be done within 7

working days. but still now its not done. the customer care never bothered to give any reply of

the mails sent.

2-3 days back i received a mail saying that out of 5300 bucks 596 has been refunded back to my

credit card account and remaining amount they will refund back later . and due to some technical

issue they are not able to refund back the entire amount. i checked my credit card account details

but didnt find the transaction details. already checked with the bank people but they said that

amount is not credited to my account.

its already more than a month that iam waiting for the refund.

employees working are bloody idiots. never trust these people. never purchase any product from

this company .