Dnata Reviews & Complaints

Reported By: Najibbaroudi1

Contact information:
Dnata
Dubai, United Arab Emirates

Hi,

My name is Najib, and I am traveling now to Lebanon via Fly Dubai.
Before entering the plane, we were asked to leave our handbags with the dnata guys, even though we are carrying important things on them, they were less than 7kg.
And almost every other traveller was allowed to take his bags. This could be understandable for some reasons, but when we were discussing it with the guys, and especially their ‘manager’ named James (African) they were shouting and mistreating us in a very disrespectful way!!!
He was even talking in a very disrespectful way to my wife. This is completely unacceptable especially that we are in the United Arab Emirates. I am going back on the 14th of October, and I will make sure that this sort of behavior is answered for. The police will be contacted regarding this for sure.
I believed that Dnata is a very respectable company but with such behavior of employees, definitely the company doesnt deserve to handle airlines.

This is super disrespectful!!!