Dnata Reviews & Complaints

Reported By: Nasir ali Khan SR GROUP

Contact information:
Dnata
United Arab Emirates

Hope you both are doing great.

I would like to bring into your attention about an incident that happend with my wheelchair bound wife today at flight number pa 611 dubai to peshawar dated 23 june 2018.

At dubai airport we reached to airblue counter and asked for a wheelchair assitance upon which we were asked to show some medical documents proof which we provided right away. (we have been travelling all over the world and have never been asked about the medical proof but we did that happily anyway). Few minutes later a lady named shumaila appeared and started talking in a very rude and unprofessional way to me and my full time wheelchair bound wife and asking all irrelevant questions about my wife. When I asked her to lower her voice a bit she threatened to cancel our booking which was done almost 6 days earlier.. I repeatedly requested her to be calm but she continued bullying me and my wife terribly.

We anyhow left the counter and was assisted by airport staff to immigration but was surprised once again at boarding gate when shumaila along with another colleague (martha) of her ganged up against us and wanted to confiscate my cell phone due to their fear of we having a recorded video of her bullying my wife.. I again tried to stay calm as did not want to trouble my already upset wife at that point. I must confess that if I was treated like this when alone I would have never hesitated even for a second to call the police based on my knowledge of the uae law being a resident for 18 years.

I know airblue staff has been very cooperative whenever we have travelled but these 2 ganged up females need to be punished for such an inhuman and degrading behaviour. Airblu can not afford to treat passengers the way we were treated today.

For your info a separate procedure will be taken to furnish a formal complaint to human rights relevant authorities.
I am also working with dubai courts on how to proceed legally against this airline and the two persons who think of wheelchair or limited mobility passengers as a burden

Details.

Nasir ali khan

Wife durdana fazal (wheelchair bound)

3rd passenger and witness huma zulfiqar.

Hope to hear from you soon.

Regards

Nasir ali khan

Managing partner

Sr group of companies

Bayswater tower office 208 and 209

Business bay dubai.

Off tel 0097143746017

Mobile.00971558704949