Dnata Reviews & Complaints
Reported By: Samir Mahesh Prasad
Contact information:
Dnata
Dubai Airport, United Arab Emirates
I would like to lodge a complaint for OVERCHARGING and VICIUOS MISBEHAVIOUR by the Dnata staff on October 30, 2018 at Dubai Airport. The details are as follows:
I had travelled to Dubai on October 28, 2018 through Air India Express Flight: IXU 247, Seat No: 14E. I had no checked-in baggage and was allowed to carry 2 bags into the cabin.
While returning from Dubai on October 30, 2018 through Air India Express Flight: IXU 248, Seat No: 9C, I again had 2 cabin baggage with total weight of 12kgs and no checked-in baggage. However at the time of boarding, I was stopped by Dnata staff and Air India Duty Manager and told that I can only carry 7 kgs and therefore should pay for the extra baggage. I explained that I had not checked-in any bag and that if they want they could check-in one of my bag. The Dnata staff and the Duty Manager refused to do so.
I was categorically told that I would not be allowed to board unless I paid up, the threats included calling the Dubai police, to telling me that the matter could be discussed after the flight has left and that I could take the flight of next day.
When I pleaded with the Duty Manager for being reasonable he simply refused to help and in fact when I demanded to know his name he refused to do so and simply ran away, he left me to fend for myself with Dnata Staff who were extremely hostile threatening with police action and off-loading.
After a lot of haggling, the Dnata staff settled on 2 kgs excess and I was therefore overcharged UAE Dirham 120/- for 2 kgs excess baggage. I had no choice but to pay up UAE Dirham 120/- (Receipt No. IX [protected] REF: 449044 dated October 30, 2018) to board the flight when I had only 12 kgs of baggage as compared to 37 kgs (30kgs +7kgs) allowed by Air India Express.
I want the above OVERCHARGED payment of UAE Dirham 120/- to be refunded to me, I also want apology from the Dnata Staff who were extremely rude and acted like a mafia and who’s only intention seems to be to extort the money.
Compliant by Samir Mahesh Prasad
Flight : IXU 248 Dubai to Mumbai October 30, 2018
Seat No: 9C