Reported By: makhdomahmed

Contact information:
Emax / emaxme.com
United Arab Emirates

I pre-ordered ceramic white S10+ 512gb device with free 42mm rose gold color watch on the 23th of February 2019, from Emax employee Mr.Shamon located in Mirdiff City Center in Dubai. I received a call from Emax saying that the device has arrived & that I can come to collect it. I was very excited, but upon visiting the Emax outlet, I was extremely disappointed. I was told that the free watch is available only in black color. While placing the order, I specifically mentioned that I am interested in the rose gold color watch, not the black one. That was specified on the attached invoice as well, but still I was told today at the Emax store to take the black color watch & that the shipment for the rose gold color watch might not arrive. I refused to collect the device.

I have been using Samsung devices since long. I never expected such unprofessional ism. The manager at the Emax store was also very uncooperative and rude. If Samsung had planned to provide only black color watch free with 512gb S10+ device, why wasn’t this info openly announced. The cost of both black and rose gold color watches are the same, so what is the issue in providing rose gold color watch along with S10+ 512gb device, instead of the black one.

Kindly get back to me on this at the earliest with a resolution. I didn’t collect my device and watch till now. Awaiting your prompt response.

Thank you.

Makhdoom Ahmed
971509721289