Emax / emaxme.com Reviews & Complaints

Reported By: Vineeth Mohan

Contact information:
Emax / emaxme.com
Business Bay, United Arab Emirates

I bought an HP PC Model -PAV 24-B202NE, i7-7700u from Emax, Dubai Mall on 03-Jun-2017 and recently we found the system was not working and gave back to Emax outlet, Dubai Mall on 19-Aug-2017.

From the Emax, Dubai Mall outlet, they told me the service process should take minimum 15 working days and also they said they would inform us what is the issue of the device within 3 days. So far I have not received any information from them. Due to this I personally called Emax, Dubai Mall outlet today and they said they did not receive any update from the service desk. When I asked them I want to register a complaint they provided me this 8003629 number but this is customer service desk number and from customer service, they said they cannot register any complaint or they will not accept any complaint, this is only customer service. If I want to register a complaint, I shall call the Dubai Mall Emax outlet only.

Why are they doing poor customer service? I did not ask them to deliver the device, I just asked them what is the issue and the update. For this small enquiry, your staff were failed to treat their customer well then why do they are working on the respective positions.

I agreed I made a mistake as I bought a product from you and this is my last and final purchase from Emax and I will never purchase any product from EMAX in future.

This PC is for office use so please think about without system how could we work.

The Doc No. SRF-1010809868

As a customer I demand here that I need to get a clear information regarding this.