Emax / emaxme.com Reviews & Complaints

Reported By: Furber

Contact information:
Emax / emaxme.com
Dubai, United Arab Emirates

26/7 Purchased expensive TV and soundbar, organise delivery for following day. Same afternoon receive call from Customer dept requesting delivery that evening. Not commiting to actual delivery time (of course). 9pm, 3 staff arrive to install, one guy strips thread on TV bracket( now useless), mentions nothing and tries to hide the fact from me and saying his ‘repair’ is ‘same same all ok’. Not acceptable for multi ‘000 dhs spend. I insist on replacement of part damaged by delivery staff. They make phone calls, agree to replace tomorrow (no time!). Next day I call Customer dept at least 4 times to get service, finally told delivery 7pm. 9pm I call Customer dept for whereabouts of delivery, given delivery staff cell number, call him, told ‘delivery between 10 and 11pm’! 1144pm I call to enquire whereabouts, no answer on cell, I go to bed. 1211am call from delivery team (1211am, really!) on landline as my cell is now off. ‘Delivery tomorrow 6pm, sorry’. Emax, this is just unacceptable sloppy behavior. No one will commit to any service, and constantly lie to customer, and dishonest with regard to their actions. I expect that 6pm tonight will come and go, and again I imagine I will not get service, and a phony excuse. THEREFORE, I shall be requiring a full refund ( not credit note) as I do not intend to use Landmark Group company again. Emax can collect the electonics from my home at my convenience.