Emirates Airlines Reviews & Complaints

Reported By: Shetty123

Contact information:
Emirates Airlines
Dubai, United Arab Emirates

I traveled in emirates airlines on 14 Dec 2017. When i landed at the destination it was found that my baggage was damaged (torn at the side) and also the lock was removed.

The staff did not accept the damage of the bag and argued for more than hour in the early morning. I requested them to provide me a report along with the picture of the torn bag and even for that they refused. They said that they cannot provide any report and out rightly rejected my claim.

Knowing the fact that the damage was during the transit i insisted the staff manager to attend my concern.

Then i contacted the customer care through their website and had a chat. The customer care executive said that in such a case the staff should provide a damage report.

Only after i showed the chat history they agreed to provide me a damage report.

With the damage report in hand i contacted the customer care. The customer care executive asked me to get the bag stitched and provide them the stitching cost.

I said i have no time to go around and get these works done instead i said they can collect the bag from my home, rectify it and return back to my home.

After all the mess they asked for a bill and referred some international clauses. I said i do not have the bill and i have no idea about these international clauses. I didn’t even want compensation, instead just want the bag to be in original state.

With all the efforts and pains they offered AED 200 as proposed compensation which i rejected.

Now its almost a month and has sent several follow up emails to resolve the issue but still no response.