Emirates Group / Emirates.com Reviews & Complaints
Reported By: Mkhan2017
Contact information:
Emirates Group / Emirates.com
Dubai, United Arab Emirates
I myself with many other passengers had a very bad experience while getting through the boarding gate at Dubai airport for Emirate’s flight EK582 on Dec 16. We were coming from Seattle by flight EK230 connecting to flight EK582 towards Dhaka while faced some of the worst customer service agents ever seen who were rude and very unprofessional. As per their weight machine our hand luggage’s were overweight and wouldn’t allow us to get inside. They wanted us to pay for the extra weight which was fine for us if it is the rule. We wanted explanation how we were able to fly two airplanes with the same ticket with same hand luggage and same company without having any issue. If it is connecting flight and same company why would rules vary only at one Airport. Agent couldn’t answer and simply denied us to get inside or otherwise we have to throw some of our staffs to be able to get on board. We wanted to talk to supervisor and stayed aside. After all other passengers passed another agent came claiming supervisor. We explained him situation and he replied he does’t care any other airport he only cares about Dubai airport. As a matter of fact all other passengers were very upset and didn’t know what to do, some people had no way to pay as no credit card or cash they accept. We tried to explain him about that and he bacame very angry showing his attitude and threatening won’t allow us. We felt like helpless and harassed. After travelling all the way from different places we were stuck at the airport where we cannot keep our valuables safe except throwing those out. It was very very frustrating and seemed like we made a mistake being passenger of Emirates at Dubai.
It’s really not just about the money they charging it’s about putting people in an awkward position and getting benefit off it. We expect this thing should not happen to any passenger travelling on connecting flight at least. If Emirates not aware of it they better put really good attention on these and provide better customer service ensuring their agents not harassing their valuable customers.