Emirates Group / Emirates.com Reviews & Complaints

Reported By: Preeta Christian

Contact information:
Emirates Group / Emirates.com

One June 6th I booked my ticket for MAA / LHR/ DXB / MAA online. I paid for an economy ticket and then upgraded to Business class with an extra payment. I paid was Rs 71, 991, and an additional Rs 5, 000 as a change fee. I also received a message from my bank that I had paid an additional amount of Rs 60, 233. As far as I was concerned, I had paid for a Business Class ticket in full.

I received a confirmed Business Class ticket and have reserved some of the the complimentary cars, chosen my seats etc. I had to call Emirates staff to help me with the seat allocation as I was not able to do this online.

At that time, there was no mention of there being any problem with my reservation.

I wanted to change the dates of my return flight, two days ago . I was unable to make the changes on line and was requested to contact the Emirates Reservations people, which I did.

Today I have been informed that due to a fault with the Emirates’ computer system, my additional payment of Rs 60, 233 did not go through and I was booked on Economy. If I want to upgrade to Business Class, I have to pay an additional Rs 111, 000 as that is today’s rate.

I think it is grossly unfair that I should be penalised monetarily for Emirates’ system failure.

I trust Emirates will find an equitable solution