Emirates Group / Emirates.com Reviews & Complaints

Reported By: Joseph Malomo

Contact information:
Emirates Group / Emirates.com
3 Arms Zone, Nigeria

I am Joseph Oluseyi Malomo, Silver Skyward Member EK [protected].

I am a top Government official of Nigeria. I serve as the State house Chaplain to the Vice President ( now Acting President) of Nigeria. I give advice on religious matters to Mr. President.

I have a confirmed ticket to fly from Abuja to London with with my family (Wife & 3 children) on Wednesday, 22 August, 2018. Booking reference
H38DGB. I was just told by your Staff that there is no Complimentary hotel for us despite the 21 hours connection and with 3 children. The reason is because there were other shorter lay over flights. With due respect I xonsider this as unfair.

There is no indication while booking online to suggest such. It should have been stated online while booking. This may amount to serious damages and injurous to travelers who have made no arrangement for such eventualities. As a first class and front line Airline in the World. I believe such lacuna should be avoided.

Even if such complimentary arrangements are not available to all, it certainly should be for families with young children. What impression will it have of the Airline to those young ones?.

All my 3 children have raised their expectations to visit the Dubai Fountain & Dubai Mall for some Shopping within the lay over.

I kindly do request for a redress of the situation by granting us the Complimentary Hotel.

Furthermore, may I kindly plead that you make it plain in the Online booking as a Note: “that this 21 hour Lay Over does not qualify for Complimentary Hotel and opting for it means Travelers will be personally responsible for hotel or visa.

The truth is that your Complimentary hotel makes many turn down other airlines to fly Emirates. Please dont stop.

I do hope to hear from you sionest for the redress before the travel date.

Yours sincerely.

Joseph Oluseyi Malomo.

My email is [email protected].

God bless.