Emirates Group / Emirates.com Reviews & Complaints
Reported By: Shabbir Patel
Contact information:
Emirates Group / Emirates.com
Dear Sir / Ma’am,
I, Shabbir Patel, am a platinum member (EK 122 001 305) of Emirates airlines and also a weekly flyer. I fly from India to Dubai on Fridays and from Dubai to India on Mondays/ Tuesdays. I have been a gold card member since the inception of gold card, and I became a Platinum member when the Platinum membership card was introduced. I am a passenger with no meal and no luggage.
I am writing this letter to inform you about the recent events that has caused me dissatisfaction and forced me to book a ticket from Jet airways.
1. I have been requesting Emirates to upgrade me to an IO member for the past 4 years, but the reply I am receiving from them is that the ones who receive an invitation are only the ones who are upgraded.
2. In my latest trip from Mumbai to Dubai on Friday, 6th October 2017 (fight no: EK 509) I was not upgraded to first class and a fellow passenger next to me was upgraded just because he had purchased a high priced ticket.
3. I was trying to book an online return ticket from Dubai to Mumbai for Tuesday, 10th October 2017, but the price I received was AED. 7, 000/- (Dirhams Seven Thousand Only). Whereas, the same ticket I got in AED. 2, 900/- (Dirhams Two Thousand Nine Hundred Only) from Jet airways, premiere class.
4. I called in Emirates call center today to report my issue and spoke to Ms. Gaba (Egyptian nationality) but I did not receive any satisfactory answer.
Even after being a platinum member and a weekly flyer, I don’t receive the privileges I deserve from the airlines, why?