Exalt Consulting Placement Services [Ecps] – False claims, lack of service and transparency

Reported By: Bkm73

Contact information:
Exalt Consulting Placement Services [Ecps]

Claimed my CV has been shortlisted by a company and that Interview will be slotted as soon as Joining fee is paid. So paid Rs. 5416/- under the assurance that full refund will be provided if no job offers made in 3 months. The lady stopped picking my calls or responding to my emails post the payment.

Got few email updates saying CV sent to XYZ company but no details of Job Profile (against which the CV was sent) was not shared. CVs were sent to a completely different industry instead of my industry with 25 years of experience.

2 months post registration, on complaining that no interview has been slotted yet (although promised earlier that my CV is shortlisted) and that I am eligible for full refund on completion of 3 months, ECPS slotted an Interview schedule overnight and asked to attend a Walkin next day morning. No details of Job/Company profile was shared. Being out of station, reverted back to the email requesting for Online interview if possible. No response or acknowledgement received on this.

On completion of 3 months, applied for Refund, ECPS employees called up twice to apologize saying the Lady who handled my profile did not do her job well and that they promise to take care of my profile personally and asked for another 1 month and withdrawal of my refund application. I refused and insisted on full refund.

After more than 60 days and repeated follow ups, got a refund of Rs. 1500/- (about 27% of the total paid amount). ECPS retained about Rs. 4000/- for NIL service provided. Hence I claim full refund due reasons below:
1) False promise made that CV has been shortlisted. This was with the intent of making me pay the joining fee immediately.
2) ECPS person failed to respond to my repeated emails and calls and hence no service provided.
3) CVs where sent to a completely different Industry and no Job profile was shared with me for any. No transparency for candidate to know if the profile really fits his requirement and expertise.
4) ECPS staff themselves agreed that my Profile was not properly handled by their earlier colleague and hence no interview as slotted. Have names of the ECPS people who agreed.
5) No response to my email to “[protected]@exaltconsuting.com” and hence no customer service provided. Above email ID given in ECPS T&C for candidates to contact incase of any clarification on the updates.
6) Interview was slotted overnight and asked to attend walk-in without giving any details of the Job or Company profile. Not the way to treat a person with 25 years experience.
7) Inspite of insisting that the refund amount be informed to me before processing, ECPS ignored and straight away credited/refunded only 27%).
8) ECPS T&C are manipulated and tweaked as per their convenience as I was not asked to fill Form 1 (which is Mandatory as per T&) or send the Signed T&C agreement by email /scan copy of hard copy at office (again mandatory as per T&C), but was just asked to make payment online.
9) However, for claiming Refund, was insisted that Form 2 needs to manually filled and sent to them for processing.
10) No mention in T&C that refund will be credited to account only on 20th or 30th of the month.

Hence my claim that ECPS made false promises before collecting my Joining fee and post that did not provide any suitable customer service. Therefore seeking full refund.

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